SOLE VIBES SUPPORT
Frequently Asked.
Find answers to common questions about orders, products, shipping, returns and your Sole Vibes experience.
Can't find what you're looking for? Our customer support team is here to help.
ORDERS
Ordering with Sole Vibes
How do I place an order?
Browse our products, select the product and available options
you need, add it to your cart, and proceed through checkout.
Follow the instructions shown during checkout to complete your order.
Can I change my order after placing it?
Contact us as soon as possible if you need to change an order.
Changes may not be possible once the order has entered processing
or has already been dispatched.
How do I know if my order was placed successfully?
After completing checkout, you may receive an order confirmation
through the contact information provided during checkout.
Please keep your order details for future reference.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible.
Cancellation may depend on whether your order has already been processed
or dispatched.
SHIPPING
Delivery & Shipping
Do you offer free shipping?
Eligible orders above Rs. 2,500 receive free shipping.
Shipping charges for other orders are shown during checkout.
How long does delivery take?
Delivery time depends on your location, product availability,
courier conditions and other factors. Please see our Shipping
Information page for more details.
Will I receive tracking information?
Tracking information may be provided after your order has been
dispatched, depending on the delivery service used.
What if my order is delayed?
Delivery delays can occasionally happen because of courier
conditions, weather, holidays or operational issues. Contact us
if you need help with a delayed order.
PRODUCTS
Product Questions
How can I choose the right size?
Please review the size information shown on the individual
product page before ordering. If you need help, contact our
team before placing your order.
Are product colors exactly as shown?
We aim to display products as accurately as possible.
However, colors can appear slightly different depending on
your device screen, lighting and photography conditions.
Are all products in stock?
Product availability can change. Current availability is shown
on the relevant product page. Products that become unavailable
may display as sold out.
RETURNS & REFUNDS
Returns & Refunds
How do I request a return?
Contact us with your order details and explain the reason
for your return. Please contact us before sending any item back.
What condition should a returned item be in?
Returned items should generally be unused and in suitable condition,
with applicable packaging, tags and accessories. Exceptions may apply
for defective or incorrect products.
What if I receive a damaged or incorrect product?
Contact us as soon as possible with your order details and clear
photos or videos showing the issue. Our team will review the problem
and guide you through the next steps.
How long does a refund take?
Refund timing depends on the return review process and the payment
method or financial institution involved.
SUPPORT
Need more help?
How can I contact Sole Vibes?
Visit our Contact Us page and send us a message.
Our team will review your request and respond using
the contact details you provide.
Where can I find your shipping information?
Visit our Shipping Information page for details about
order processing, delivery, shipping charges and tracking.
Where can I read your return policy?
Visit our Returns & Refunds page for information about
return requests, eligibility, refunds and related procedures.
STILL HAVE A QUESTION?
We're here to help.
Can't find the answer you're looking for? Send us a message and we'll be happy to assist.
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